![]() ![]() I’ve attached the original invoice to this email. I know I sent the invoice at a busy time and want to ensure you received it. This is a reminder that Invoice #001 was due on Thursday, November 30 and is now one day overdue. If you’re unsure how to write professional payment request emails to send to clients for overdue invoices, these templates can serve as an example: First Email Payment Request Template Professional Payment Request Email Templates For smaller outstanding invoices you can take the client to small claims court, or if the amount owing is greater, you can file a civil case against the client. If you have a legally binding contract in place with the client that outlines the work you were obligated to complete, the payment amount due and the deadline for payment and includes both your signatures, you have a good case for a lawsuit. If, after all your attempts, you still aren’t able to secure payment from the client, it may be time to consider your legal options. Make sure you do your research and hire a reputable collection agency by checking out Better Business Bureau reviews of local agencies and by ensuring the agency is a member of the Commercial Collection Agency Association. Hiring a collection agency can be an expensive option, as they often take as much as 50 percent of the amount they collect from a debtor, but recouping some of the money can be better than getting nothing at all. If your previous attempts at tracking down late payments are unsuccessful, you may want to escalate things further by hiring a collection agency to help you secure the payment from the client. Be aware that even if you handle this situation in a professional manner, it may upset the client and escalate tensions. Explain calmly why you’re taking this step. ![]() Be courteous but firm when letting the client know you’re refusing further work. Cutting off work can also protect you from future losses if you’re no longer confident the client is capable of or willing to pay you. Cutting off work until you receive your payment can motivate your client to pay you quickly, so the work they’re relying on you for actually gets finished. If you’ve already begun working on other projects, you may want to stop working before the project is finished, if you’re contractually able to do so. If the promise of payment that you secured by phone is not met by your client, or if you’ve had to chase down payment from this particular client several times before, you may want to consider cutting ties with the company and refusing future work. Remain professional and friendly throughout the call, thanking the person for their time. If that’s not possible, get a firm commitment on the date and method of payment. ![]() If possible, try to secure payment over the phone by credit card or direct transfer. When calling, identify yourself and explain calmly and politely that you’ve followed up multiple times by email about a late payment. It may seem awkward and intimidating, but if your email requests for payment don’t succeed in getting the client to pay your invoice, the best course of action is to get your client on the phone to sort out the underlying issue. Remind them of the different ways they can send payment and reattach the original invoice to the email before sending it to the client. Remind the client of any late fees included in your payment terms and let them know you’ll be charging them for late payment. Outline the invoice due date and how many days ago it was due. If you don’t hear back from the client after your first check-in or your client acknowledges that they received the invoice but you still don’t receive prompt payment, follow up with a brief, professional email. ![]() Send a polite email to your client explaining that the payment is now past due and ask to make sure they received the initial invoice and there were no problems with it. To request payment professionally, it’s important to first make sure there was no error or miscommunication about the invoice. To ask for payment professionally from clients with unpaid bills, small businesses should follow these steps: 1. How Do You Get Overdue Payment from Clients? How to Ask for Payment Professionally Small businesses should follow up briefly by email to request payment and if the client still does not pay the outstanding invoice, the business should speak to the client by phone before considering cutting off future work for the client or taking legal action.Įxplore these topics to learn how to ask for payment professionally: Give the client the benefit of the doubt and first ensure they received the invoice in question. To ask for payment professionally, small businesses should always word their payment requests using polite but direct language. ![]()
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